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Select an assessment year:

  • Overall approach
    8/16
    • Overarching commitment on deforestation
      4/6
      Deforestation commitment
      Zero-deforestation
      4/6
      "We want all of our palm oil, soy, cattle, wood and wood-derived materials to come from the most sustainable sources, so we’ve committed to remove commodity-driven deforestation from our supply chains by 2020"
    • Signatory to an initiative tackling deforestation
      1/1
      Signatory
      Yes
      1/1
      Which initiatives?: Consumer Goods Forum; New York Declaration on Forests; Soy Moratorium; Cerrado Manifesto Statement of Support; UN Global Compact; WWF Global Forest & Trade Network
      Company is a signatory to the New York Declaration on Forests; the Consumer Goods Forum; the UN Global Compact "In 2017, we became signatories of the Cerrado Manifesto with the aim of protecting biodiversity in this region of Brazil and we remain members of the Amazon Soy Moratorium Customer Group." [...] "We report annually about our performance improving the sustainability of wood and forest commodities in our Plan A Report. As a member of WWF's Global Forest and Trade Network (GFTN) we publish an annual status of our current supply chain for various categories of forest goods."
    • Awareness of the value of forests
      1/1
      Awareness
      Yes
      1/1
      "Forests constitute the world’s largest and most important ecosystems, and contain the largest reservoir of plants and animals on land. Rainforests store the most carbon by area, are of most value to disadvantaged communities, and contain greater biodiversity than almost any other type of forest. Yet these are the forests mankind is depleting most rapidly year on year, as the result of illegal or badly managed logging and land conversion for agriculture, including the cultivation of soy, palm oil and cattle."
    • Deforestation as a business risk
      1/1
      Business risk
      Yes
      1/1
      Does the company recognise the risk as financial, operational, competition, reputational, or other? Please detail.: Reputational, legal
      "CORPORATECOMPLIANCE &RESPONSIBILITY: A failure to deliver against our legal, regulatory, social and environmental commitments wouldundermine our reputation as a responsible retailer, may result in legal exposure or regulatorysanctions, and could negatively impact our ability to operate and/or remain relevant to ourcustomers"
    • High-level management of deforestion
      1/1
      High-level management
      Yes
      1/1
      How often does the committee or board meet to assess company's progress on addressing deforestation-related issues?: annually

      Which commodities does it apply to?: Palm oil; Soy; Beef & Leather; Timber; Pulp & Paper
      "The CEO has ultimate accountability for sustainability in M&S and the managing directors of the business will have responsibility for setting new performance metrics to drive behavioural change and ensure their business operates in a more sustainable way. The Executive Committee, as M&S’s senior leadership team with responsibility for the day-to-day operation of the business, will be accountable for the whole programme in addition to compliance with M&S policies and regulations to help drive change and a more sustainable future for M&S."
    • Executive compensation linked to deforestation
    • Target to reduce emissions from land-use change
      0/3
    • Reporting on emissions from land-use change
      0/3
    • Disclosure of conservation activity
    • Disclosure of reforestation activity
  • Commodity score
    46/84
    • Leather
      38/84
      • Commitment Strength
        19/28
        • Commitment to protect priority forests
          11/17
          • Commitment details
            Zero-gross deforestation
            8/10.7
            Commitment to protect priority forests
            Zero-gross deforestation
            8/10.7
            "we’ve committed to remove commodity-driven deforestation from our supply chains by 2020 [...] We require suppliers to exclude leather from cattle reared in the Amazon biome from our supply chains. If leather is being sourced from deforestation risk regions, then the supplier must either: Demonstrate the route for supply has avoided the use of cattle reared in the Amazon biome [...] A public commitment to meeting the Minimum Criteria for Industrial Scale Cattle Operations in the Brazilian Amazon Biome (also known as the Cattle Agreement or G4 Agreement), which aims to stop deforestation in the Brazilian Amazon, would meet M&S criteria."
          • Commitment applies to all regions, suppliers and operation
            No
            0/3
            Commitment applies to all regions, suppliers and operation
            No
            0/3
            "We require suppliers to exclude leather from cattle reared in the Amazon biome from our supply chains."
          • Target date
            Current/2020/Pre-2020
            2/2
            Target date
            Current/2020/Pre-2020
            2/2
            "we’ve committed to remove commodity-driven deforestation from our supply chains by 2020 [...] We require suppliers to exclude leather from cattle reared in the Amazon biome from our supply chains. If leather is being sourced from deforestation risk regions, then the supplier must either: Demonstrate the route for supply has avoided the use of cattle reared in the Amazon biome [...] A public commitment to meeting the Minimum Criteria for Industrial Scale Cattle Operations in the Brazilian Amazon Biome (also known as the Cattle Agreement or G4 Agreement), which aims to stop deforestation in the Brazilian Amazon, would meet M&S criteria."
          • Interim target date
            Yes
            1/1
            Interim target date
            Yes
            1/1
            "we’ve committed to remove commodity-driven deforestation from our supply chains by 2020 [...] We require suppliers to exclude leather from cattle reared in the Amazon biome from our supply chains. If leather is being sourced from deforestation risk regions, then the supplier must either: Demonstrate the route for supply has avoided the use of cattle reared in the Amazon biome [...] A public commitment to meeting the Minimum Criteria for Industrial Scale Cattle Operations in the Brazilian Amazon Biome (also known as the Cattle Agreement or G4 Agreement), which aims to stop deforestation in the Brazilian Amazon, would meet M&S criteria."
        • Commitment to a traceable supply chain
          8/11
          • Commitment details
            Downstream company - traces to Processing Facility - checks compliance
            5.3/5.3
            Commitment to a traceable supply chain
            Downstream company - traces to Processing Facility - checks compliance
            5.3/5.3
            "A key aspiration of the M&S sourcing policy for sourcing leather is there is a robust chain of custody throughout the supply chain to the slaughterhouse. It is our intention that in the future we will have full supply chain traceability for all our products including leather-based products. As such suppliers must ensure they have visibility of original source of any leather they are supplying to M&S. To facilitate this each product must have a completed M&S Leather Specification provided during the development process."
          • Commitment applies to all regions, suppliers and operation
            Yes
            3/3
            Commitment applies to all regions, suppliers and operation
            Yes
            3/3
            "A key aspiration of the M&S sourcing policy for sourcing leather is there is a robust chain of custody throughout the supply chain to the slaughterhouse. It is our intention that in the future we will have full supply chain traceability for all our products including leather-based products. As such suppliers must ensure they have visibility of original source of any leather they are supplying to M&S. To facilitate this each product must have a completed M&S Leather Specification provided during the development process."
          • Target date
            No target date
            0/2
          • Interim target date
            No
            0/1
      • Social Considerations
        12/18
        • Labour rights in the supply chain
          Yes
          4/4
          Labour rights in the supply chain
          Yes
          4/4
          Details of commitment: ILO; UNGP; UN Declaration for HR; Discrimination; Forced Labour; Child Labour; Freedom of association
          "Each supplier must strive to comply at a minimum with the following standards and apply the following processes. They do not preclude adopting higher standards or more stringent processes. [...] ILO [...] UNGP [...] UN Declaration for HR [...] Discrimination [...] Forced Labour [...] Child Labour [...] Freedom of association"
        • Inclusion of small-scale farmers
          No
          0/4
        • Gender equality in the supply chain
          Equality and Inclusion of women in the supply chain
          4/4
          Gender equality in the supply chain
          Equality and Inclusion of women in the supply chain
          4/4
          "Suppliers must not discriminate against any worker based on race, colour,age, gender, sexual orientation, ethnicity, disability, religion, politicalaffiliation, union membership, national origin, or marital status in hiring andemployment practices such as applications for employment, promotions,rewards, access to training, job assignments, wages, benefits, discipline, andtermination [...] Suppliers should have an equal opportunity employment policy that promotes gender equity in employment practices, and states maternity leave provision and support for child care where appropriate." "By 2019, we will help advance women’s human rights and combat gender discrimination by launching programmes and initiatives that promote gender equality and women’s empowerment in our business and supply chains."
        • Commitment to remediation
          Yes
          2/2
          Commitment to remediation
          Yes
          2/2
          "Having established risk, it is important that we conduct duediligence within our supply chains and operations [...]These audits assess compliance with theM&S Global Sourcing Principles [...] If issues areidentified, appropriate investigative and remedial actions are taken." These Global Sourcing Principles include M&S's deforestation commitment: "At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment."
        • Commitment to ensure Free, Prior and Informed Consent
          Yes the company commits to securing FPIC prior to acquiring new interests/developments/expansions
          2/4
          Commitment to ensure Free, Prior and Informed Consent
          Yes the company commits to securing FPIC prior to acquiring new interests/developments/expansions
          2/4
          "All our suppliers are required to comply with our Global Sourcing Principles and acknowledge the right of indigenous people and rural communities to give or withhold their Free Prior and Informed Consent (FPIC) before new logging rights are allocated or plantations are developed. We recognise the unique social and environmental value of Intact Forest Landscapes and support activities designed to protect and enhance these areas."
      • Reporting and Implementation
        7/38
        • Reporting against commitments
          0/6
          • Commitment to protect priority forests
            No
            0/3
          • Commitment to a traceable supply chain
            No
            0/3
            Commitment to a traceable supply chain
            No
            0/3
        • Reporting is independently verified
          0/4
          • Commitment to protect priority forests
            No
            0/2
          • Commitment to a traceable supply chain
            No
            0/2
        • Deforestation cut off date
          No
          0/2
        • Collaborative actions
          No
          0/2
        • Risk assessments for forest risk
          No
          0/2
        • Operations assessed to comply with law
          Yes
          2/2
          Operations assessed to comply with law
          Yes
          2/2
          "We ensure that all production sites are visited and assessed regularly and that we provide advice and feedback on improvements. We will facilitate assessment methods that focus on underlying issues. We may commission third parties to audit and inspect production sites [...] Environmental responsibility At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment."
        • Accessible grievance mechanism
          Yes
          4/4
          Accessible grievance mechanism
          Yes
          4/4
          Does the company publish grievances that have been made against it, as well as responses and resolutions including status and timeframes: No

          Details of the mechanism: Social; Environmental

          What is the nature of the grievance mechanism used by the company (own mechanism, that of external company, internationally recognised mechanism, focused on social issues, focused on environmental issues, etc.)?: External provider - Safecall
          "Concerns may also be reported via an independent and external facility. This facility ismanaged by Safecall and reporting can be done online in multiple languages via Safecall’ssecure web reporting facility: https://www.safecall.co.uk/report.The complaint can be submitted in the individual’s or organisation’s own language. Weendeavour to acknowledge receipt of all emails received into this mailbox within 2 workingdays (5 working days if in a language other than English).The OECD’s National Contact Points mechanism can be used in instances where individualsor organisations feel they cannot raise a concern with us directly."
        • Report volumes of commodity
          No reporting
          0/4
        • Downstream: Publishing supplier lists
          No disclosure
          0/4
        • Downstream: Monitor compliance in supply chain
          Yes for its suppliers only
          3/4
          Downstream: Monitor compliance in supply chain
          Yes for its suppliers only
          3/4
          Details of monitoring: Using internal monitoring and verification systems; Using third party verification

          How frequently is compliance assessed?: Not specified
          "At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment [...] We ensure that all production sites are visited and assessed regularly and that we provide advice and feedback on improvements. We will facilitate assessment methods that focus on underlying issues. We may commission third parties to audit and inspect production sites."
        • Downstream: Engagement with non-compliant suppliers
          Engage with suppliers but with no time-bound threat of exclusion
          1/2
          Downstream: Engagement with non-compliant suppliers
          Engage with suppliers but with no time-bound threat of exclusion
          1/2
          What type of support does the company offer to its suppliers to help them achieve compliance with commitments?: Support and guidance

          What criteria does the policy specify for blacklisting or exclusion?: Non-compliance with Global Sourcing Standards

          Does the company engage non-compliant indirect suppliers in order to address and remedy non-compliance?: Yes
          ""At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment [...] We will provide guidance to suppliers to help them understand our requirements and to implement policies and procedures to enable them to comply with our standards [...] We provide suppliers with practical support, advice and assistance so that they develop their own policies and processes to enable them to implement high standards [...] Should suppliers consistently fail to live up to these standards and be unwilling to institute improvements or prepared to make appropriate changes, we will take action, which may involve cancelling contracts and ceasing to trade."
        • Downstream: Disclosure of non-compliant suppliers
          No disclosure
          0/2
    • Palm oil
      56/84
      • Commitment Strength
        24/28
        • Commitment to protect priority forests
          10/12
          • Commitment details
            Zero-gross deforestation
            6/8
            Commitment to protect priority forests
            Zero-gross deforestation
            6/8
            Which certification schemes are used?: RSPO
            "We committed to ensuring that 100% of our palm oil would be from responsible sources by 2020. [...] All palm oil must be:RSPO certified with supply chain certification to final ingredient or product manufacturer; andPurchased from First Importers of palm oil who meet the following standards:Not contribute to clearance of high carbon stock (HCS) forestsNot contribute to peatland expansion (regardless of depth), and use best management practices for existing plantations on peat"
          • Commitment applies to all regions, suppliers and operation
            Yes
            2/2
            Commitment applies to all regions, suppliers and operation
            Yes
            2/2
            "We committed to ensuring that 100% of our palm oil would be from responsible sources by 2020. [...] All palm oil must be:RSPO certified with supply chain certification to final ingredient or product manufacturer; andPurchased from First Importers of palm oil who meet the following standards:Not contribute to clearance of high carbon stock (HCS) forestsNot contribute to peatland expansion (regardless of depth), and use best management practices for existing plantations on peat"
          • Target date
            Current/2020/Pre-2020
            1.3/1.3
            Target date
            Current/2020/Pre-2020
            1.3/1.3
            "We committed to ensuring that 100% of our palm oil would be from responsible sources by 2020. [...] All palm oil must be:RSPO certified with supply chain certification to final ingredient or product manufacturer; andPurchased from First Importers of palm oil who meet the following standards:Not contribute to clearance of high carbon stock (HCS) forestsNot contribute to peatland expansion (regardless of depth), and use best management practices for existing plantations on peat"
          • Interim target date
            Yes
            0.7/0.7
            Interim target date
            Yes
            0.7/0.7
            "We committed to ensuring that 100% of our palm oil would be from responsible sources by 2020. [...] All palm oil must be:RSPO certified with supply chain certification to final ingredient or product manufacturer; andPurchased from First Importers of palm oil who meet the following standards:Not contribute to clearance of high carbon stock (HCS) forestsNot contribute to peatland expansion (regardless of depth), and use best management practices for existing plantations on peat"
        • Commitment to protect High Carbon Stock areas and/or peatlands
          8/8
          • Commitment details
            Yes
            4/4
            Commitment to protect High Carbon Stock areas and/or peatlands
            Yes
            4/4
            Type of commitment: HCS; Peat
            "We committed to ensuring that 100% of our palm oil would be from responsible sources by 2020. [...] All palm oil must be:RSPO certified with supply chain certification to final ingredient or product manufacturer; andPurchased from First Importers of palm oil who meet the following standards:Not contribute to clearance of high carbon stock (HCS) forestsNot contribute to peatland expansion (regardless of depth), and use best management practices for existing plantations on peat"
          • Commitment applies to all regions, suppliers and operation
            Yes
            2/2
            Commitment applies to all regions, suppliers and operation
            Yes
            2/2
            "We committed to ensuring that 100% of our palm oil would be from responsible sources by 2020. [...] All palm oil must be:RSPO certified with supply chain certification to final ingredient or product manufacturer; andPurchased from First Importers of palm oil who meet the following standards:Not contribute to clearance of high carbon stock (HCS) forestsNot contribute to peatland expansion (regardless of depth), and use best management practices for existing plantations on peat"
          • Target date
            Current/2020/Pre-2020
            1.3/1.3
            Target date
            Current/2020/Pre-2020
            1.3/1.3
            "We committed to ensuring that 100% of our palm oil would be from responsible sources by 2020. [...] All palm oil must be:RSPO certified with supply chain certification to final ingredient or product manufacturer; andPurchased from First Importers of palm oil who meet the following standards:Not contribute to clearance of high carbon stock (HCS) forestsNot contribute to peatland expansion (regardless of depth), and use best management practices for existing plantations on peat"
          • Interim target date
            Yes
            0.7/0.7
            Interim target date
            Yes
            0.7/0.7
            "We committed to ensuring that 100% of our palm oil would be from responsible sources by 2020. [...] All palm oil must be:RSPO certified with supply chain certification to final ingredient or product manufacturer; andPurchased from First Importers of palm oil who meet the following standards:Not contribute to clearance of high carbon stock (HCS) forestsNot contribute to peatland expansion (regardless of depth), and use best management practices for existing plantations on peat"
        • Commitment to a traceable supply chain
          6/8
          • Commitment details
            Downstream company - traces to First Importer - checks compliance
            4/4
            Commitment to a traceable supply chain
            Downstream company - traces to First Importer - checks compliance
            4/4
            "All palm oil must be: RSPO certified with supply chain certification to final ingredient or product manufacturer; andPurchased from First Importers of palm oil who meet the following standards:Not contribute to clearance of high carbon stock (HCS) forests;Not contribute to peatland expansion (regardless of depth), and use best management practices for existing plantations on peat;Be traceable from refinery to extraction mill and from validated Fresh Fruit Bunches (FFB) sources;Protect human rights in line with M&S Global Sourcing Principles"
          • Commitment applies to all regions, suppliers and operation
            Yes
            2/2
            Commitment applies to all regions, suppliers and operation
            Yes
            2/2
            "All palm oil must be: RSPO certified with supply chain certification to final ingredient or product manufacturer; andPurchased from First Importers of palm oil who meet the following standards:Not contribute to clearance of high carbon stock (HCS) forests;Not contribute to peatland expansion (regardless of depth), and use best management practices for existing plantations on peat;Be traceable from refinery to extraction mill and from validated Fresh Fruit Bunches (FFB) sources;Protect human rights in line with M&S Global Sourcing Principles"
          • Target date
            No target date
            0/1.3
            Target date
            No target date
            0/1.3
            "All palm oil must be: RSPO certified with supply chain certification to final ingredient or product manufacturer; andPurchased from First Importers of palm oil who meet the following standards:Not contribute to clearance of high carbon stock (HCS) forests;Not contribute to peatland expansion (regardless of depth), and use best management practices for existing plantations on peat;Be traceable from refinery to extraction mill and from validated Fresh Fruit Bunches (FFB) sources;Protect human rights in line with M&S Global Sourcing Principles"
          • Interim target date
            No
            0/0.7
      • Social Considerations
        12/18
        • Labour rights in the supply chain
          Yes
          4/4
          Labour rights in the supply chain
          Yes
          4/4
          Details of commitment: ILO; UNGP; UN Declaration for HR; Discrimination; Forced Labour; Child Labour; Freedom of association
          "Each supplier must strive to comply at a minimum with the following standards and apply the following processes. They do not preclude adopting higher standards or more stringent processes. [...] ILO [...] UNGP [...] UN Declaration for HR [...] Discrimination [...] Forced Labour [...] Child Labour [...] Freedom of association"
        • Inclusion of small-scale farmers
          No
          0/4
        • Gender equality in the supply chain
          Equality and Inclusion of women in the supply chain
          4/4
          Gender equality in the supply chain
          Equality and Inclusion of women in the supply chain
          4/4
          "Suppliers must not discriminate against any worker based on race, colour,age, gender, sexual orientation, ethnicity, disability, religion, politicalaffiliation, union membership, national origin, or marital status in hiring andemployment practices such as applications for employment, promotions,rewards, access to training, job assignments, wages, benefits, discipline, andtermination [...] Suppliers should have an equal opportunity employment policy that promotes gender equity in employment practices, and states maternity leave provision and support for child care where appropriate." "By 2019, we will help advance women’s human rights and combat gender discrimination by launching programmes and initiatives that promote gender equality and women’s empowerment in our business and supply chains."
        • Commitment to remediation
          Yes
          2/2
          Commitment to remediation
          Yes
          2/2
          "Having established risk, it is important that we conduct duediligence within our supply chains and operations [...]These audits assess compliance with theM&S Global Sourcing Principles [...] If issues areidentified, appropriate investigative and remedial actions are taken." These Global Sourcing Principles include M&S's deforestation commitment: "At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment."
        • Commitment to ensure Free, Prior and Informed Consent
          Yes the company commits to securing FPIC prior to acquiring new interests/developments/expansions
          2/4
          Commitment to ensure Free, Prior and Informed Consent
          Yes the company commits to securing FPIC prior to acquiring new interests/developments/expansions
          2/4
          What is the status of those FPIC processes?: Current
          "All our suppliers are required to comply with our Global Sourcing Principles and acknowledge the right of indigenous people and rural communities to give or withhold their Free Prior and Informed Consent (FPIC) before new logging rights are allocated or plantations are developed. We recognise the unique social and environmental value of Intact Forest Landscapes and support activities designed to protect and enhance these areas."
      • Reporting and Implementation
        20/38
        • Reporting against commitments
          4/6
          • Commitment to protect priority forests
            Yes
            2/2
            Commitment to protect priority forests
            Yes
            2/2
            Does the company report on the degree of compliance/progress with commitments, disaggregated by relevant factors such as origin or supply chain stage?: Yes
            Updated reporting can be found within their 2019 ACOP report - "M&S uses around 4,500 tonnes of palm oil, which is less than 0.01% of the World's crop. In 2019, all palm oil used in M&S products met the RSPO standard with 99% being physically certified and the remainder covered by RSPO certificates from small holder producers."
          • Commitment to protect High Carbon Stock areas and/or peatlands
            Yes
            2/2
            Commitment to protect High Carbon Stock areas and/or peatlands
            Yes
            2/2
            Updated reporting can be found within their 2019 ACOP report - "M&S uses around 4,500 tonnes of palm oil, which is less than 0.01% of the World's crop. In 2019, all palm oil used in M&S products met the RSPO standard with 99% being physically certified and the remainder covered by RSPO certificates from small holder producers."
          • Commitment to a traceable supply chain
            No
            0/2
        • Reporting is independently verified
          3/4
          • Commitment to protect priority forests
            Yes: third-party
            1.3/1.3
            Commitment to protect priority forests
            Yes: third-party
            1.3/1.3
            Updated reporting can be found within their 2019 ACOP report - "M&S uses around 4,500 tonnes of palm oil, which is less than 0.01% of the World's crop. In 2019, all palm oil used in M&S products met the RSPO standard with 99% being physically certified and the remainder covered by RSPO certificates from small holder producers."
          • Commitment to protect High Carbon Stock areas and/or peatlands
            Yes: third-party
            1.3/1.3
            Commitment to protect High Carbon Stock areas and/or peatlands
            Yes: third-party
            1.3/1.3
            Which tools, approaches, third-party verification, including certification, schemes are used?: RSPO Certification
            Updated reporting can be found within their 2019 ACOP report - "M&S uses around 4,500 tonnes of palm oil, which is less than 0.01% of the World's crop. In 2019, all palm oil used in M&S products met the RSPO standard with 99% being physically certified and the remainder covered by RSPO certificates from small holder producers."
          • Commitment to a traceable supply chain
            No
            0/1.3
            Commitment to a traceable supply chain
            No
            0/1.3
        • Deforestation cut off date
          No
          0/2
        • Collaborative actions
          Yes
          2/2
          Collaborative actions
          Yes
          2/2
          What initiatives does the company participate in?: The Retail Palm Oil Group, Palm Oil Transparency Coalition, Retail Palm Oil Group, RSPO

          What is the nature of that participation?: Attending & contributing to meetings; Providing support/advice/experience/expertise
          M&S sat on the board of Governors of the RSPO between 2010 and 2018, participates in The Retail Palm Oil Group within forums and discussions, helped form the Palm Oil Transparency Coalition and are collaborating with the Roundtable on Sustainable Palm Oil (RSPO), the Retail Palm Oil Group, IDH, and the Tropical Forest Alliance to remove commodity-driven deforestation
        • Risk assessments for forest risk
          No
          0/2
        • Operations assessed to comply with law
          Yes
          2/2
          Operations assessed to comply with law
          Yes
          2/2
          "We ensure that all production sites are visited and assessed regularly and that we provide advice and feedback on improvements. We will facilitate assessment methods that focus on underlying issues. We may commission third parties to audit and inspect production sites [...] Environmental responsibility At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment."
        • Accessible grievance mechanism
          Yes
          4/4
          Accessible grievance mechanism
          Yes
          4/4
          Does the company publish grievances that have been made against it, as well as responses and resolutions including status and timeframes: No

          What is the nature of the grievance mechanism used by the company (own mechanism, that of external company, internationally recognised mechanism, focused on social issues, focused on environmental issues, etc.)?: External provider - Safecall

          Details of the mechanism: Social; Environmental
          "Concerns may also be reported via an independent and external facility. This facility ismanaged by Safecall and reporting can be done online in multiple languages via Safecall’ssecure web reporting facility: https://www.safecall.co.uk/report.The complaint can be submitted in the individual’s or organisation’s own language. Weendeavour to acknowledge receipt of all emails received into this mailbox within 2 workingdays (5 working days if in a language other than English).The OECD’s National Contact Points mechanism can be used in instances where individualsor organisations feel they cannot raise a concern with us directly."
        • Report volumes of commodity
          Reporting non-certified/non-compliant volume; Reporting certified/compliant volume
          4/4
          Report volumes of commodity
          Reporting non-certified/non-compliant volume; Reporting certified/compliant volume
          4/4
          Which certification schemes are used?: RSPO

          What is the certified volume?: 5,451 tonnes

          What is the non-certified/non-compliant volume?: 5452 tonnes
          M&S report a Total 5452 tonnes of palm oil in their 2019, with 5,451 tonnes as RSPO certified
        • Downstream: Publishing supplier lists
          No disclosure
          0/4
        • Downstream: Monitor compliance in supply chain
          Yes for its suppliers only
          3/4
          Downstream: Monitor compliance in supply chain
          Yes for its suppliers only
          3/4
          Details of monitoring: Using internal monitoring and verification systems; Using third party verification

          How frequently is compliance assessed?: Not specified
          "At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment [...] We ensure that all production sites are visited and assessed regularly and that we provide advice and feedback on improvements. We will facilitate assessment methods that focus on underlying issues. We may commission third parties to audit and inspect production sites."
        • Downstream: Engagement with non-compliant suppliers
          Engage with suppliers but with no time-bound threat of exclusion
          1/2
          Downstream: Engagement with non-compliant suppliers
          Engage with suppliers but with no time-bound threat of exclusion
          1/2
          What criteria does the policy specify for blacklisting or exclusion?: Non-compliance with Global Sourcing Standards

          What type of support does the company offer to its suppliers to help them achieve compliance with commitments?: Support and guidance

          Does the company engage non-compliant indirect suppliers in order to address and remedy non-compliance?: Yes
          ""At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment [...] We will provide guidance to suppliers to help them understand our requirements and to implement policies and procedures to enable them to comply with our standards [...] We provide suppliers with practical support, advice and assistance so that they develop their own policies and processes to enable them to implement high standards [...] Should suppliers consistently fail to live up to these standards and be unwilling to institute improvements or prepared to make appropriate changes, we will take action, which may involve cancelling contracts and ceasing to trade."
        • Downstream: Disclosure of non-compliant suppliers
          No disclosure
          0/2
    • Pulp & Paper
      50/84
      • Commitment Strength
        18/28
        • Commitment to protect priority forests
          10/12
          • Commitment details
            Zero-gross deforestation
            6/8
            Commitment to protect priority forests
            Zero-gross deforestation
            6/8


            Which certification schemes are used?: FSC
            "We want all of our palm oil, soy, cattle, wood and wood-derived materials to come from the most sustainable sources, so we’ve committed to remove commodity-driven deforestation from our supply chains by 2020 and ensure that the fabrics we use in clothes and home products don’t come from ancient and endangered forests. We actively support restoration and conservation solutions for these natural resources." "All the cardboard in our packaging will be Forest Stewardship Council (FSC) accredited or where possible wewill include a recycled content of over 50% post-consumer waste." For manmade cellulosic fibre, M&S states that "It is important M&Ssources forest fibres in a way that addresses the major environmental and social impacts oftimber harvesting, including: Conversion and degradation of ancient and endangered forests and ecosystems; Deforestation from plantations after 1994; Illegal logging"
          • Commitment applies to all regions, suppliers and operation
            Yes
            2/2
            Commitment applies to all regions, suppliers and operation
            Yes
            2/2
            "We want all of our palm oil, soy, cattle, wood and wood-derived materials to come from the most sustainable sources, so we’ve committed to remove commodity-driven deforestation from our supply chains by 2020 and ensure that the fabrics we use in clothes and home products don’t come from ancient and endangered forests. We actively support restoration and conservation solutions for these natural resources." "All the cardboard in our packaging will be Forest Stewardship Council (FSC) accredited or where possible wewill include a recycled content of over 50% post-consumer waste." For manmade cellulosic fibre, M&S states that "It is important M&Ssources forest fibres in a way that addresses the major environmental and social impacts oftimber harvesting, including: Conversion and degradation of ancient and endangered forests and ecosystems; Deforestation from plantations after 1994; Illegal logging"
          • Target date
            Current/2020/Pre-2020
            1.3/1.3
            Target date
            Current/2020/Pre-2020
            1.3/1.3
            "We want all of our palm oil, soy, cattle, wood and wood-derived materials to come from the most sustainable sources, so we’ve committed to remove commodity-driven deforestation from our supply chains by 2020 and ensure that the fabrics we use in clothes and home products don’t come from ancient and endangered forests. We actively support restoration and conservation solutions for these natural resources." "All the cardboard in our packaging will be Forest Stewardship Council (FSC) accredited or where possible wewill include a recycled content of over 50% post-consumer waste." For manmade cellulosic fibre, M&S states that "It is important M&Ssources forest fibres in a way that addresses the major environmental and social impacts oftimber harvesting, including: Conversion and degradation of ancient and endangered forests and ecosystems; Deforestation from plantations after 1994; Illegal logging"
          • Interim target date
            Yes
            0.7/0.7
            Interim target date
            Yes
            0.7/0.7
            What date is given for the interim milestone(s)?: Current
            Target date is current - see 3.2
        • Commitment to reduce use of virgin wood fibre
          8/8
          • Commitment details
            Yes
            4/4
            Commitment to reduce use of virgin wood fibre
            Yes
            4/4
            Type of commitment: Recycled content
            "This policy applies to all M&S brand products and packaging and all items procured for own-business use within our sphere of influence that contain any wood, wood derived materials or paper and pulp" "Wood in products and packaging must: [...] contains at least 50% Reused or Recycled Content from Pre-Consumer and Post-Consumer sources which have been independently verified"
          • Commitment applies to all regions, suppliers and operation
            Yes
            2/2
            Commitment applies to all regions, suppliers and operation
            Yes
            2/2
            "This policy applies to all M&S brand products and packaging and all items procured for own-business use within our sphere of influence that contain any wood, wood derived materials or paper and pulp" "Wood in products and packaging must: [...] contains at least 50% Reused or Recycled Content from Pre-Consumer and Post-Consumer sources which have been independently verified"
          • Target date
            Current/2020/Pre-2020
            1.3/1.3
            Target date
            Current/2020/Pre-2020
            1.3/1.3
            "This policy applies to all M&S brand products and packaging and all items procured for own-business use within our sphere of influence that contain any wood, wood derived materials or paper and pulp" "Wood in products and packaging must: [...] contains at least 50% Reused or Recycled Content from Pre-Consumer and Post-Consumer sources which have been independently verified"
          • Interim target date
            Yes
            0.7/0.7
            Interim target date
            Yes
            0.7/0.7
            "This policy applies to all M&S brand products and packaging and all items procured for own-business use within our sphere of influence that contain any wood, wood derived materials or paper and pulp" "Wood in products and packaging must: [...] contains at least 50% Reused or Recycled Content from Pre-Consumer and Post-Consumer sources which have been independently verified"
        • Commitment to a traceable supply chain
          0/8
          • Commitment details
            No traceability commitment
            0/4
          • Commitment applies to all regions, suppliers and operation
            No
            0/2
          • Target date
            No target date
            0/1.3
          • Interim target date
            No
            0/0.7
      • Social Considerations
        12/18
        • Labour rights in the supply chain
          Yes
          4/4
          Labour rights in the supply chain
          Yes
          4/4
          Details of commitment: ILO; UNGP; UN Declaration for HR; Discrimination; Forced Labour; Child Labour; Freedom of association
          "Each supplier must strive to comply at a minimum with the following standards and apply the following processes. They do not preclude adopting higher standards or more stringent processes. [...] ILO [...] UNGP [...] UN Declaration for HR [...] Discrimination [...] Forced Labour [...] Child Labour [...] Freedom of association"
        • Inclusion of small-scale farmers
          No
          0/4
        • Gender equality in the supply chain
          Equality and Inclusion of women in the supply chain
          4/4
          Gender equality in the supply chain
          Equality and Inclusion of women in the supply chain
          4/4
          "Suppliers must not discriminate against any worker based on race, colour,age, gender, sexual orientation, ethnicity, disability, religion, politicalaffiliation, union membership, national origin, or marital status in hiring andemployment practices such as applications for employment, promotions,rewards, access to training, job assignments, wages, benefits, discipline, andtermination [...] Suppliers should have an equal opportunity employment policy that promotes gender equity in employment practices, and states maternity leave provision and support for child care where appropriate." "By 2019, we will help advance women’s human rights and combat gender discrimination by launching programmes and initiatives that promote gender equality and women’s empowerment in our business and supply chains."
        • Commitment to remediation
          Yes
          2/2
          Commitment to remediation
          Yes
          2/2
          "Having established risk, it is important that we conduct duediligence within our supply chains and operations [...]These audits assess compliance with theM&S Global Sourcing Principles [...] If issues areidentified, appropriate investigative and remedial actions are taken." These Global Sourcing Principles include M&S's deforestation commitment: "At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment."
        • Commitment to ensure Free, Prior and Informed Consent
          Yes the company commits to securing FPIC prior to acquiring new interests/developments/expansions
          2/4
          Commitment to ensure Free, Prior and Informed Consent
          Yes the company commits to securing FPIC prior to acquiring new interests/developments/expansions
          2/4
          "All our suppliers are required to comply with our Global Sourcing Principles and acknowledge the right of indigenous people and rural communities to give or withhold their Free Prior and Informed Consent (FPIC) before new logging rights are allocated or plantations are developed. We recognise the unique social and environmental value of Intact Forest Landscapes and support activities designed to protect and enhance these areas."
      • Reporting and Implementation
        20/38
        • Reporting against commitments
          4/6
          • Commitment to protect priority forests
            Yes
            2/2
            Commitment to protect priority forests
            Yes
            2/2
            "In 2019, 89% of the wood-based materials we used were Forest Stewardship Council (FSC) certified, recycled or from sources assessed as otherwise protecting forests and communities. The majority of our wood-fibre is FSC certified. This is our preferred certification scheme."
          • Commitment to reduce use of virgin wood fibre
            Yes
            2/2
            Commitment to reduce use of virgin wood fibre
            Yes
            2/2
            Does the company report on the degree of compliance/progress with commitments, disaggregated by relevant factors such as origin or supply chain stage?: No
            "This policy applies to all M&S brand products and packaging and all items procured for own-business use within our sphere of influence that contain any wood, wood derived materials or paper and pulp" "Wood in products and packaging must: [...] contains at least 50% Reused or Recycled Content from Pre-Consumer and Post-Consumer sources which have been independently verified"
          • Commitment to a traceable supply chain
            No
            0/2
        • Reporting is independently verified
          1/4
          • Commitment to protect priority forests
            Yes: third-party
            1.3/1.3
            Commitment to protect priority forests
            Yes: third-party
            1.3/1.3
            For what percent of the company’s supply volume is third-party verification of performance relative to commitments conducted?: 89%
            "In 2019, 89% of the wood-based materials we used were Forest Stewardship Council (FSC) certified, recycled or from sources assessed as otherwise protecting forests and communities. The majority of our wood-fibre is FSC certified. This is our preferred certification scheme."
          • Commitment to reduce use of virgin wood fibre
            No
            0/1.3
          • Commitment to a traceable supply chain
            No
            0/1.3
        • Deforestation cut off date
          Yes
          2/2
          Deforestation cut off date
          Yes
          2/2
          Cut-off date: 1994
          "It is important M&Ssources forest fibres in a way that addresses the major environmental and social impacts oftimber harvesting, including: [...] Deforestation from plantations after 1994"
        • Collaborative actions
          Yes
          2/2
          Collaborative actions
          Yes
          2/2
          What initiatives does the company participate in?: FSC solutions group
          Marks and Spencer "participate in the FSC solutions group".
        • Risk assessments for forest risk
          No
          0/2
        • Operations assessed to comply with law
          Yes
          2/2
          Operations assessed to comply with law
          Yes
          2/2
          "We ensure that all production sites are visited and assessed regularly and that we provide advice and feedback on improvements. We will facilitate assessment methods that focus on underlying issues. We may commission third parties to audit and inspect production sites [...] Environmental responsibility At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment."
        • Accessible grievance mechanism
          Yes
          4/4
          Accessible grievance mechanism
          Yes
          4/4
          What is the nature of the grievance mechanism used by the company (own mechanism, that of external company, internationally recognised mechanism, focused on social issues, focused on environmental issues, etc.)?: External provider - Safecall

          Details of the mechanism: Social; Environmental

          Does the company publish grievances that have been made against it, as well as responses and resolutions including status and timeframes: No
          "Concerns may also be reported via an independent and external facility. This facility ismanaged by Safecall and reporting can be done online in multiple languages via Safecall’ssecure web reporting facility: https://www.safecall.co.uk/report.The complaint can be submitted in the individual’s or organisation’s own language. Weendeavour to acknowledge receipt of all emails received into this mailbox within 2 workingdays (5 working days if in a language other than English).The OECD’s National Contact Points mechanism can be used in instances where individualsor organisations feel they cannot raise a concern with us directly."
        • Report volumes of commodity
          Reporting non-certified/non-compliant volume; Reporting certified/compliant volume
          4/4
          Report volumes of commodity
          Reporting non-certified/non-compliant volume; Reporting certified/compliant volume
          4/4
          Which certification schemes are used?: FSC

          What is the non-certified/non-compliant volume?: 38463 Tonnes

          What is the certified volume?: 30,387.35 tonnes
          Marks & Spencer reports their total 2019 consumption of Hardwood logs /Softwood logs /Sawn timber, veneer, chips /Unprocessed wood fiber /Pulp /Paper Boards / plywood /engineered wood /Primary packaging as - 38463 Tonnes, with 79% of which being FSC certified "Our latest data collection process indicates that 79% of our total consumption volume is certified to one of our approved standards. We aim to maximise our coverage of certification for virgin wood materials and work with suppliers to help them shift to certified production"
        • Downstream: Publishing supplier lists
          No disclosure
          0/4
        • Downstream: Monitor compliance in supply chain
          Yes for its suppliers only
          3/4
          Downstream: Monitor compliance in supply chain
          Yes for its suppliers only
          3/4
          How frequently is compliance assessed?: Not specified

          Details of monitoring: Using internal monitoring and verification systems; Using third party verification
          "At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment [...] We ensure that all production sites are visited and assessed regularly and that we provide advice and feedback on improvements. We will facilitate assessment methods that focus on underlying issues. We may commission third parties to audit and inspect production sites."
        • Downstream: Engagement with non-compliant suppliers
          Engage with suppliers but with no time-bound threat of exclusion
          1/2
          Downstream: Engagement with non-compliant suppliers
          Engage with suppliers but with no time-bound threat of exclusion
          1/2
          Does the company engage non-compliant indirect suppliers in order to address and remedy non-compliance?: Yes

          What criteria does the policy specify for blacklisting or exclusion?: Non-compliance with Global Sourcing Standards

          What type of support does the company offer to its suppliers to help them achieve compliance with commitments?: Support and guidance
          ""At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment [...] We will provide guidance to suppliers to help them understand our requirements and to implement policies and procedures to enable them to comply with our standards [...] We provide suppliers with practical support, advice and assistance so that they develop their own policies and processes to enable them to implement high standards [...] Should suppliers consistently fail to live up to these standards and be unwilling to institute improvements or prepared to make appropriate changes, we will take action, which may involve cancelling contracts and ceasing to trade."
        • Downstream: Disclosure of non-compliant suppliers
          No disclosure
          0/2
    • Soy
      43/84
      • Commitment Strength
        13/28
        • Commitment to protect priority forests
          13/17
          • Commitment details
            Zero-gross deforestation
            8/10.7
            Commitment to protect priority forests
            Zero-gross deforestation
            8/10.7
            (For downstream soy companies only) Does the company commitment also apply to hidden/indirect soy?: Yes

            Which certification schemes are used?: RTRS
            "To reflect this understanding and our ongoing commitment to preventing deforestation by the end of 2020 all South America soy will be sourced through schemes with a zero deforestation commitment or covered by RTRS certificates. Our ultimate aim is to be sourcing from verified zero deforestation sourcing areas by 2025." "M&S aims to ensure 100% of the soya used for its products is sourced through approved or recognised sustainable soya schemes, including the Round Table for Responsible Soy (RTRS) and Proterra, by the end of 2020." "From Thursday (1st October) M&S Food will have completely eliminated soya from the production of all its milk as part of our commitment to end deforestation. "
          • Commitment applies to all regions, suppliers and operation
            Yes
            3/3
            Commitment applies to all regions, suppliers and operation
            Yes
            3/3
            "To reflect this understanding and our ongoing commitment to preventing deforestation by the end of 2020 all South America soy will be sourced through schemes with a zero deforestation commitment or covered by RTRS certificates. Our ultimate aim is to be sourcing from verified zero deforestation sourcing areas by 2025." "M&S aims to ensure 100% of the soya used for its products is sourced through approved or recognised sustainable soya schemes, including the Round Table for Responsible Soy (RTRS) and Proterra, by the end of 2020."
          • Target date
            2025
            0.8/2
            Target date
            2025
            0.8/2
            "To reflect this understanding and our ongoing commitment to preventing deforestation by the end of 2020 all South America soy will be sourced through schemes with a zero deforestation commitment or covered by RTRS certificates. Our ultimate aim is to be sourcing from verified zero deforestation sourcing areas by 2025." "M&S aims to ensure 100% of the soya used for its products is sourced through approved or recognised sustainable soya schemes, including the Round Table for Responsible Soy (RTRS) and Proterra, by the end of 2020."
          • Interim target date
            Yes
            1/1
            Interim target date
            Yes
            1/1
            What date is given for the interim milestone(s)?: 2020
            "To reflect this understanding and our ongoing commitment to preventing deforestation by the end of 2020 all South America soy will be sourced through schemes with a zero deforestation commitment or covered by RTRS certificates. Our ultimate aim is to be sourcing from verified zero deforestation sourcing areas by 2025." "M&S aims to ensure 100% of the soya used for its products is sourced through approved or recognised sustainable soya schemes, including the Round Table for Responsible Soy (RTRS) and Proterra, by the end of 2020."
        • Commitment to a traceable supply chain
          0/11
          • Commitment details
            No traceability commitment
            0/5.3
          • Commitment applies to all regions, suppliers and operation
            No
            0/3
          • Target date
            No target date
            0/2
          • Interim target date
            No
            0/1
      • Social Considerations
        12/18
        • Labour rights in the supply chain
          Yes
          4/4
          Labour rights in the supply chain
          Yes
          4/4
          Details of commitment: ILO; UNGP; UN Declaration for HR; Discrimination; Forced Labour; Child Labour; Freedom of association
          "Each supplier must strive to comply at a minimum with the following standards and apply the following processes. They do not preclude adopting higher standards or more stringent processes. [...] ILO [...] UNGP [...] UN Declaration for HR [...] Discrimination [...] Forced Labour [...] Child Labour [...] Freedom of association"
        • Inclusion of small-scale farmers
          No
          0/4
        • Gender equality in the supply chain
          Equality and Inclusion of women in the supply chain
          4/4
          Gender equality in the supply chain
          Equality and Inclusion of women in the supply chain
          4/4
          "Suppliers must not discriminate against any worker based on race, colour,age, gender, sexual orientation, ethnicity, disability, religion, politicalaffiliation, union membership, national origin, or marital status in hiring andemployment practices such as applications for employment, promotions,rewards, access to training, job assignments, wages, benefits, discipline, andtermination [...] Suppliers should have an equal opportunity employment policy that promotes gender equity in employment practices, and states maternity leave provision and support for child care where appropriate." "By 2019, we will help advance women’s human rights and combat gender discrimination by launching programmes and initiatives that promote gender equality and women’s empowerment in our business and supply chains."
        • Commitment to remediation
          Yes
          2/2
          Commitment to remediation
          Yes
          2/2
          "Having established risk, it is important that we conduct duediligence within our supply chains and operations [...]These audits assess compliance with theM&S Global Sourcing Principles [...] If issues areidentified, appropriate investigative and remedial actions are taken." These Global Sourcing Principles include M&S's deforestation commitment: "At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment."
        • Commitment to ensure Free, Prior and Informed Consent
          Yes the company commits to securing FPIC prior to acquiring new interests/developments/expansions
          2/4
          Commitment to ensure Free, Prior and Informed Consent
          Yes the company commits to securing FPIC prior to acquiring new interests/developments/expansions
          2/4
          "All our suppliers are required to comply with our Global Sourcing Principles and acknowledge the right of indigenous people and rural communities to give or withhold their Free Prior and Informed Consent (FPIC) before new logging rights are allocated or plantations are developed. We recognise the unique social and environmental value of Intact Forest Landscapes and support activities designed to protect and enhance these areas."
      • Reporting and Implementation
        18/38
        • Reporting against commitments
          3/6
          • Commitment to protect priority forests
            Yes
            3/3
            Commitment to protect priority forests
            Yes
            3/3
            Does the company report on the degree of compliance/progress with commitments, disaggregated by relevant factors such as origin or supply chain stage?: No
            Marks and Spencer reported their total usage of soy as 77,000 tonnes in 2019, and they bought 30,000 RTRS credits.
          • Commitment to a traceable supply chain
            No
            0/3
        • Reporting is independently verified
          2/4
          • Commitment to protect priority forests
            Yes: third-party
            2/2
            Commitment to protect priority forests
            Yes: third-party
            2/2
            Marks and Spencer reported their total usage of soy as 77,000 tonnes in 2019, and they bought 30,000 RTRS credits.
          • Commitment to a traceable supply chain
            No
            0/2
        • Deforestation cut off date
          No
          0/2
        • Collaborative actions
          Yes
          2/2
          Collaborative actions
          Yes
          2/2
          What initiatives does the company participate in?: Cerrado Manifesto, RTRS

          What is the nature of that participation?: Attending & contributing to meetings
          "M&S is an active member of RTRS and participates in RTRS forums and engages directly with the Board" "With help from Unilever, Tesco and Ahold-Delhaize, we reached out to major European, international and Brazilian users of soy and cattle to seek support for the Cerrado Manifesto. The result was a statement of support for the objectives of the Cerrado Manifesto signed by a number of global brands and a commitment to work with local and international stakeholders to halt deforestation and native vegetation loss in Brazil’s Cerrado." [...]
        • Risk assessments for forest risk
          No
          0/2
        • Operations assessed to comply with law
          Yes
          2/2
          Operations assessed to comply with law
          Yes
          2/2
          "We ensure that all production sites are visited and assessed regularly and that we provide advice and feedback on improvements. We will facilitate assessment methods that focus on underlying issues. We may commission third parties to audit and inspect production sites [...] Environmental responsibility At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment."
        • Accessible grievance mechanism
          Yes
          4/4
          Accessible grievance mechanism
          Yes
          4/4
          What is the nature of the grievance mechanism used by the company (own mechanism, that of external company, internationally recognised mechanism, focused on social issues, focused on environmental issues, etc.)?: External provider - Safecall

          Does the company publish grievances that have been made against it, as well as responses and resolutions including status and timeframes: No

          Details of the mechanism: Social; Environmental
          "Concerns may also be reported via an independent and external facility. This facility ismanaged by Safecall and reporting can be done online in multiple languages via Safecall’ssecure web reporting facility: https://www.safecall.co.uk/report.The complaint can be submitted in the individual’s or organisation’s own language. Weendeavour to acknowledge receipt of all emails received into this mailbox within 2 workingdays (5 working days if in a language other than English).The OECD’s National Contact Points mechanism can be used in instances where individualsor organisations feel they cannot raise a concern with us directly."
        • Report volumes of commodity
          Reporting non-certified/non-compliant volume; Reporting certified/compliant volume
          4/4
          Report volumes of commodity
          Reporting non-certified/non-compliant volume; Reporting certified/compliant volume
          4/4
          What is the certified volume?: 30,000 tonnes

          What is the non-certified/non-compliant volume?: 47,000 tonnes

          Which certification schemes are used?: RTRS
          Marks and Spencer reported their total usage of soy as 77,000 tonnes in 2019, and they bought 30,000 RTRS credits.
        • Downstream: Publishing supplier lists
          No disclosure
          0/4
        • Downstream: Monitor compliance in supply chain
          Yes for its suppliers only
          3/4
          Downstream: Monitor compliance in supply chain
          Yes for its suppliers only
          3/4
          How frequently is compliance assessed?: Not specified

          Details of monitoring: Using internal monitoring and verification systems; Using third party verification
          "At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment [...] We ensure that all production sites are visited and assessed regularly and that we provide advice and feedback on improvements. We will facilitate assessment methods that focus on underlying issues. We may commission third parties to audit and inspect production sites."
        • Downstream: Engagement with non-compliant suppliers
          Engage with suppliers but with no time-bound threat of exclusion
          1/2
          Downstream: Engagement with non-compliant suppliers
          Engage with suppliers but with no time-bound threat of exclusion
          1/2
          What type of support does the company offer to its suppliers to help them achieve compliance with commitments?: Support and guidance

          What criteria does the policy specify for blacklisting or exclusion?: Non-compliance with Global Sourcing Standards

          Does the company engage non-compliant indirect suppliers in order to address and remedy non-compliance?: Yes
          ""At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment [...] We will provide guidance to suppliers to help them understand our requirements and to implement policies and procedures to enable them to comply with our standards [...] We provide suppliers with practical support, advice and assistance so that they develop their own policies and processes to enable them to implement high standards [...] Should suppliers consistently fail to live up to these standards and be unwilling to institute improvements or prepared to make appropriate changes, we will take action, which may involve cancelling contracts and ceasing to trade."
        • Downstream: Disclosure of non-compliant suppliers
          No disclosure
          0/2
    • Timber
      44/84
      • Commitment Strength
        14/28
        • Commitment to protect priority forests
          14/17
          • Commitment details
            Zero-gross deforestation
            8/10.7
            Commitment to protect priority forests
            Zero-gross deforestation
            8/10.7
            Which certification schemes are used?: FSC
            "We want all of our palm oil, soy, cattle, wood and wood-derived materials to come from the most sustainable sources, so we’ve committed to remove commodity-driven deforestation from our supply chains by 2020" M&S's minimum standards for wood, including paper, must protect High Conservation Value forests. M&S also have a preference for FSC certification
          • Commitment applies to all regions, suppliers and operation
            Yes
            3/3
            Commitment applies to all regions, suppliers and operation
            Yes
            3/3
            "We want all of our palm oil, soy, cattle, wood and wood-derived materials to come from the most sustainable sources, so we’ve committed to remove commodity-driven deforestation from our supply chains by 2020" M&S's minimum standards for wood, including paper, must protect High Conservation Value forests. M&S also have a preference for FSC certification
          • Target date
            Current/2020/Pre-2020
            2/2
            Target date
            Current/2020/Pre-2020
            2/2
            "We want all of our palm oil, soy, cattle, wood and wood-derived materials to come from the most sustainable sources, so we’ve committed to remove commodity-driven deforestation from our supply chains by 2020" M&S's minimum standards for wood, including paper, must protect High Conservation Value forests. M&S also have a preference for FSC certification
          • Interim target date
            Yes
            1/1
            Interim target date
            Yes
            1/1
            "We want all of our palm oil, soy, cattle, wood and wood-derived materials to come from the most sustainable sources, so we’ve committed to remove commodity-driven deforestation from our supply chains by 2020" M&S's minimum standards for wood, including paper, must protect High Conservation Value forests. M&S also have a preference for FSC certification
        • Commitment to a traceable supply chain
          0/11
          • Commitment details
            No traceability commitment
            0/5.3
          • Commitment applies to all regions, suppliers and operation
            No
            0/3
          • Target date
            No target date
            0/2
          • Interim target date
            No
            0/1
      • Social Considerations
        12/18
        • Labour rights in the supply chain
          Yes
          4/4
          Labour rights in the supply chain
          Yes
          4/4
          Details of commitment: ILO; UNGP; UN Declaration for HR; Discrimination; Forced Labour; Child Labour; Freedom of association
          "Each supplier must strive to comply at a minimum with the following standards and apply the following processes. They do not preclude adopting higher standards or more stringent processes. [...] ILO [...] UNGP [...] UN Declaration for HR [...] Discrimination [...] Forced Labour [...] Child Labour [...] Freedom of association"
        • Inclusion of small-scale farmers
          No
          0/4
        • Gender equality in the supply chain
          Equality and Inclusion of women in the supply chain
          4/4
          Gender equality in the supply chain
          Equality and Inclusion of women in the supply chain
          4/4
          "Suppliers must not discriminate against any worker based on race, colour,age, gender, sexual orientation, ethnicity, disability, religion, politicalaffiliation, union membership, national origin, or marital status in hiring andemployment practices such as applications for employment, promotions,rewards, access to training, job assignments, wages, benefits, discipline, andtermination [...] Suppliers should have an equal opportunity employment policy that promotes gender equity in employment practices, and states maternity leave provision and support for child care where appropriate." "By 2019, we will help advance women’s human rights and combat gender discrimination by launching programmes and initiatives that promote gender equality and women’s empowerment in our business and supply chains."
        • Commitment to remediation
          Yes
          2/2
          Commitment to remediation
          Yes
          2/2
          "Having established risk, it is important that we conduct duediligence within our supply chains and operations [...]These audits assess compliance with theM&S Global Sourcing Principles [...] If issues areidentified, appropriate investigative and remedial actions are taken." These Global Sourcing Principles include M&S's deforestation commitment: "At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment."
        • Commitment to ensure Free, Prior and Informed Consent
          Yes the company commits to securing FPIC prior to acquiring new interests/developments/expansions
          2/4
          Commitment to ensure Free, Prior and Informed Consent
          Yes the company commits to securing FPIC prior to acquiring new interests/developments/expansions
          2/4
          "All our suppliers are required to comply with our Global Sourcing Principles and acknowledge the right of indigenous people and rural communities to give or withhold their Free Prior and Informed Consent (FPIC) before new logging rights are allocated or plantations are developed. We recognise the unique social and environmental value of Intact Forest Landscapes and support activities designed to protect and enhance these areas."
      • Reporting and Implementation
        18/38
        • Reporting against commitments
          3/6
          • Commitment to protect priority forests
            Yes
            3/3
            Commitment to protect priority forests
            Yes
            3/3
            "We want all of our palm oil, soy, cattle, wood and wood-derived materials to come from the most sustainable sources, so we’ve committed to remove commodity-driven deforestation from our supply chains by 2020" M&S's minimum standards for wood, including paper, must protect High Conservation Value forests. M&S also have a preference for FSC certification
          • Commitment to a traceable supply chain
            No
            0/3
        • Reporting is independently verified
          2/4
          • Commitment to protect priority forests
            Yes: third-party
            2/2
            Commitment to protect priority forests
            Yes: third-party
            2/2
            Which tools, approaches, third-party verification, including certification, schemes are used?: FSC Certification
            "We want all of our palm oil, soy, cattle, wood and wood-derived materials to come from the most sustainable sources, so we’ve committed to remove commodity-driven deforestation from our supply chains by 2020" M&S's minimum standards for wood, including paper, must protect High Conservation Value forests. M&S also have a preference for FSC certification
          • Commitment to a traceable supply chain
            No
            0/2
        • Deforestation cut off date
          No
          0/2
        • Collaborative actions
          Yes
          2/2
          Collaborative actions
          Yes
          2/2
          What initiatives does the company participate in?: FSC Solutions Group, British Retail Consortium's Timber Working Group

          What is the nature of that participation?: Attending & contributing to meetings
          "We participate in the FSC solutions group, which comprises major multinational forestry companies, WWF, Greenpeace, and the FSC leadership team. We’re a lead member of the British Retail Consortium’s Timber Working Group".
        • Risk assessments for forest risk
          No
          0/2
        • Operations assessed to comply with law
          Yes
          2/2
          Operations assessed to comply with law
          Yes
          2/2
          "We ensure that all production sites are visited and assessed regularly and that we provide advice and feedback on improvements. We will facilitate assessment methods that focus on underlying issues. We may commission third parties to audit and inspect production sites [...] Environmental responsibility At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment."
        • Accessible grievance mechanism
          Yes
          4/4
          Accessible grievance mechanism
          Yes
          4/4
          What is the nature of the grievance mechanism used by the company (own mechanism, that of external company, internationally recognised mechanism, focused on social issues, focused on environmental issues, etc.)?: External provider - Safecall

          Details of the mechanism: Social; Environmental

          Does the company publish grievances that have been made against it, as well as responses and resolutions including status and timeframes: No
          "Concerns may also be reported via an independent and external facility. This facility ismanaged by Safecall and reporting can be done online in multiple languages via Safecall’ssecure web reporting facility: https://www.safecall.co.uk/report.The complaint can be submitted in the individual’s or organisation’s own language. Weendeavour to acknowledge receipt of all emails received into this mailbox within 2 workingdays (5 working days if in a language other than English).The OECD’s National Contact Points mechanism can be used in instances where individualsor organisations feel they cannot raise a concern with us directly."
        • Report volumes of commodity
          Reporting non-certified/non-compliant volume; Reporting certified/compliant volume
          4/4
          Report volumes of commodity
          Reporting non-certified/non-compliant volume; Reporting certified/compliant volume
          4/4
          What is the non-certified/non-compliant volume?: 38463 Tonnes

          Which certification schemes are used?: FSC

          What is the certified volume?: 30,387.35 tonnes
          Marks & Spencer reports their total 2019 consumption of Hardwood logs /Softwood logs /Sawn timber, veneer, chips /Unprocessed wood fiber /Pulp /Paper Boards / plywood /engineered wood /Primary packaging as - 38463 Tonnes, with 79% of which being FSC certified "Our latest data collection process indicates that 79% of our total consumption volume is certified to one of our approved standards. We aim to maximise our coverage of certification for virgin wood materials and work with suppliers to help them shift to certified production"
        • Downstream: Publishing supplier lists
          No disclosure
          0/4
        • Downstream: Monitor compliance in supply chain
          Yes for its suppliers only
          3/4
          Downstream: Monitor compliance in supply chain
          Yes for its suppliers only
          3/4
          Details of monitoring: Using internal monitoring and verification systems; Using third party verification

          How frequently is compliance assessed?: Not specified
          "At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment [...] We ensure that all production sites are visited and assessed regularly and that we provide advice and feedback on improvements. We will facilitate assessment methods that focus on underlying issues. We may commission third parties to audit and inspect production sites."
        • Downstream: Engagement with non-compliant suppliers
          Engage with suppliers but with no time-bound threat of exclusion
          1/2
          Downstream: Engagement with non-compliant suppliers
          Engage with suppliers but with no time-bound threat of exclusion
          1/2
          What criteria does the policy specify for blacklisting or exclusion?: Non-compliance with Global Sourcing Standards

          Does the company engage non-compliant indirect suppliers in order to address and remedy non-compliance?: Yes

          What type of support does the company offer to its suppliers to help them achieve compliance with commitments?: Support and guidance
          ""At the very least, suppliers must meet all relevant local and national regulations and have completed a supply chain risk assessment to understand their impact on the environment. In addition, we expect them to meet all the relevant Marks & Spencer standards relating to the environment [...] We will provide guidance to suppliers to help them understand our requirements and to implement policies and procedures to enable them to comply with our standards [...] We provide suppliers with practical support, advice and assistance so that they develop their own policies and processes to enable them to implement high standards [...] Should suppliers consistently fail to live up to these standards and be unwilling to institute improvements or prepared to make appropriate changes, we will take action, which may involve cancelling contracts and ceasing to trade."
        • Downstream: Disclosure of non-compliant suppliers
          No disclosure
          0/2
  • Commitment strength
    18/28
    Avg. score
  • Reporting and Implementation
    17/38
    Avg. score
  • Social considerations
    12/18
    Avg. score

Profile

Marks & Spencer is a leading British retail company with over 1,000 stores worldwide. Through its diverse product range it is involved in the supply chains of a number of forest risk commodities. M&S Food sells products containing palm oil, soy and beef. Meanwhile the company’s apparel and luggage products use leather. M&S also sells home and garden furniture, for which timber is often used. Marks & Spencer Group PLC is selected as a powerbroker for palm oil, soy, beef, leather, timber and paper packaging.

Sector
Industry sector 
Accessories & luggage, Apparel & footwear, Food retail
Segments
Retailer
HQ
HQ 
United Kingdom
Company Type
Company type 
Public listed
Collective Commitments
Consumer Goods Forum member
New York Declaration on Forests signatory

Top Brands

Marks & Spencer, Autograph, Per Una, Blue Harbour, Classic Collection

How we assess the Forest 500

To ensure deforestation free supply chains, companies need to adopt and implement timebound and measurable policies for forest risk commodities.

All assessments use policies published on company websites, some links may have changed or been removed since the time of assessment.

Disclaimer

This assessment has been carried out following the methodology developed for the Forest 500 project, available here. Please see our disclaimer applicable to all information contained within this site and our terms and conditions for use of data presented on this site.

All assessments use policies published on company and financial institution websites, and while we endeavor to keep them updated some links may have changed or been removed since the time of assessment.

Please contact us with any concerns or feedback about this or other assessments included in the Forest 500.